We're here to help your broadcast succeed

Get in touch with our team.

Have questions about scaling your stream, custom enterprise setups, or need help with your current broadcast? Our engineering and creator support teams are ready to assist.

We typically respond within 2–4 hours during broadcast hours

Same-day response

Sales & Enterprise

High-volume broadcasters & teams

Custom RTMP ingest clusters, dedicated transcoder instances, tailored SLAs, and invoice billing for organizations.

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2-4 hour reply

Creator Support

Broadcasters & studio users

Assistance with stream keys, audio/video synchronization, destination configuration, or billing queries.

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24-48 hours

Partnerships & Press

Media, sponsorships, & integrations

Hardware partnerships, esports league sponsorships, press inquiries, and creator ambassador programs.

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Send a Message

How can we support you today?

Fill in the details below and the right specialist will connect with you directly.

Global Headquarters

NexStream Inc. Media Technologies

San Francisco HQ548 Market Street, Suite 39200
San Francisco, CA 94104, United States

London Media Hub12 Hammersmith Grove
London W6 7AP, United Kingdom

Real-Time Network Status

All 18 ingest edge locations and transcoding clusters are currently operating at 100% operational health.

Need immediate self-service help?

Browse our step-by-step guides for connecting OBS, vMix, browser cameras, and custom RTMP destinations.

View Plan Features •About Us

Common Questions

Frequently Asked Questions

Quick answers about broadcast capabilities, accounts, and response times.

Our support engineering team monitors live pipelines 24/7/365. Standard creator inquiries are typically answered within 2-4 hours. Enterprise customers with dedicated SLAs receive immediate 15-minute response times with direct Slack/Discord channels.